External complaints procedure

We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please

Firstly try to resolve the issue informally via discussion with us
If you are not satisfied please write to either of the Directors (Karen Marcelsanca or Melanie Knowles) making it clear why you are complaining and what resolution you are looking for.
If the matter still cannot be resolved you can use The Property Ombudsman (https:/www.tpos.co.uk) which is a government backed scheme for mediation of disputes between landlords, lettings agents and tenants.

  • The Property Ombudsman – Lettings logo
  • Deposit Protection Scheme Logo
  • Information Commisioners Office

Durbins Lettings Limited - Registration Number 9436930 - The Property Letting Experts

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